Customer Testimonials
Ethan and the entire team were outstanding!
Pundmann Ford has been around for over 100 years for a good reason. The Pundmann family has been and still is a very good family with a good business. I appreciate having people and businesses around like Pundmann Ford.
Shawn is the best! Helped me get my first car. Genuinely don’t know what i would do without these guys. Not to mention they explained things clearly even a 5 year old would understand.
This place gets customer service
I had the best experience dealing with the used car department at Pundmann!! I had been to a few dealerships before ending up at Pundmann. And if I knew that these gentlemen were so accomadiating and willing to work with me I wouldn't have wasted my time at those other places. Chance was exceptional and Michael explained everything when dealing with the financials. I walked away with the vehicle I always wanted and felt good doing it. I recommend to anyone looking for a vehicle to go to Pundmann these guys are the greatest. Thanks again Chance & Michael!!
Great experience working with the staff at Pundmann. Ask for Brad Cotner in sales. Low pressure and he was very helpful getting me the deal I wanted.
Worked with Jeremy and Chance, experience was amazing was extremely fast and friendly. Took care of me with the trade ins I had and got me into a great vehicle at a great price. Would absolutely come back next time around
The sales staff is very helpful and friendly. Mike walked me through the process of building my F-350 Platinum making sure that I got exactly what I wanted. They are not your typical sales people, they aren’t the type to pressure you into buying a vehicle. The finance department is the same way. Very forthcoming and I felt as if they were honest and trustworthy. Great place to purchase your new Ford or used car. I will definitely be back.
I just bought my 2017 Escape from Chance. What a wonderful dealership and group of people. It’s a family owned business and it shows! Chance and Michael went above and beyond to get me my suv! I can’t thank them enough! You won’t go wrong here! I’ll be referring people to Chance and Pundmann!
Great experience buying a new truck. Process was fast and easy.
Great customer service good pricing on work that was done no problem after work was done
I would highly recommend Pundman Ford for your new car! Steve and Michael were honest, helpful and answered my many questions. The entire experience was pleasant! Steve was patient and knowledgeable. Michael was very thorough. Good luck with your car search-
Great experience with Eric and Jose.
Pundmann Ford has built my trust over the years. I have bought six New vehicles from them over that time. The Service Department is the reason I buy my vehicles there. They do repairs right, charge reasonably, and do not try to sell me work that is not needed.
Salesman and Finance staff very low pressure and easy to work with and knowledgeable. Would purchase from Pundmann again
very helpful for quick oil changes.
Had a top notch experience from start to finish. Left with a new car , feeling assured we had made the right decision to use Pundmann Ford. Would recommend to friends and family.
I have bought a couple vehicles from Pundmann, For a good buying experience I would recommend everyone to ask for Wilber in sales. Unfortunately I have had a bad experience with service getting my wife’s 2017 Ford Escape. We had to get engine replaced on her Escape with only 80,000 miles. Luck for us we had an extended warranty that covered all but $300.00 of the cost. That was the only good part of my experience.
After they determined the problem they ordered the parts and it only took a week to get them. The completion timeline kept changing and it ended ... Read More Google - Oct 25, 2026
I just bought my new car from Pundmann Ford My sales man was Wil and he was amazing. The whole team at Pundmann was great. They all worked together with me Wil was very thorough teaching me everything about the car, making sure I knew how to use all the benefits of the new car
I would highly recommend considering Pundmann Ford for your next vehicle purchase. My experience was excellent from start to finish.
I had a great experience at Pundmann! I was able to walk in the same day to get my emissions test done, and the service was quick and easy. The staff was very polite, the place was clean, and everyone was helpful. What I appreciated most was that they even offered me a barcode to get in line for the license office right from their location, so I could get in line before I even arrived! That was such a thoughtful and convenient gesture that saved me time and made the whole process much easier.
Thank you, Pundmann, for the ... Read More Google - Oct 13, 2026
Chance has been our salesman for the past three years we have bought three vehicles from him and I honestly wouldn’t recommend anyone else, he is patient and kind, not pushy for anything, will help you find the exact fit for you and your needs! Made us the best deal on two of our vehicles it was insane! He is so so amazing!!
We came to Pundmann looking to purchase a new to us car for our teenage daughter! We had bad experiences with two other dealerships in the area prior to going to Pundmann. I hesitated to call about the car that I found on their website because I didn’t want to deal with another bad experience. But from that very first phone call all the way to the end of the deal, our experience with Pundmann was exceptional! There was no nonsense, everything was quick and easy! Kevin was super friendly, knowledgeable, and helpful! And Michael was also very nice ... Read More Google - Oct 8, 2026
The sales rep was very informative and easy to work with. The finance rep was also very nice.
We came to Pundmann for the first time in September of 2026. Our 17 year old daughter had just had her first car accident a month earlier and we had been shopping around ever since. A salesperson named Chance saw us in the lot and walked over to greet himself. He wasn't pushy. He didn't act like he had somewhere else to be. He was committed to helping us find a car for our daughter. He sympathized with our situation and instead of inundating us with car knowledge, he sat back and let us ask questions and during that process, ... Read More Google - Oct 5, 2026
This was the third used vehicle I purchased from Pundmann Ford. Wilbur Mozee worked with me. He is honest, caring, professional, and he was totally non-pushy. The financial guy, Jacob Cooper, I worked with over at the main dealership was also wonderful. As someone who no longer lives in Missouri, I needed guidance in regard to the personal property tax on cars and how to take care of that, since the car will remain in Missouri at our vacation home. The financial guy gave me everything I needed to handle that.
The service provider who assisted me was excellent! Pundmann Quick lanes provided me with excellent service! They never fail!
Just purchased a 2022 Subaru Forester from Dylan Mancuso. His customer service was exceptional! I was not able to pick up the car due to being out of town for work, he was able to deliver the car to my house with all the paperwork ready to sign saving me hours at the dealership. He goes the extra mile!
Great and honest and upfront
The Pundmann personal. Are always exceptional in caring about the customers.
Very professional and got her exactly on time! Would highly recommend them again!
Mike my sales agent was very helpful and knowledgeable and easy to work with. Jacob my financial agent was also very knowledgeable and helpful. He did not pressure me into buying extra stuff I didn’t need.
Top notch and friendly sales and financing staff at Pundmann. They were no pressure and helpful. Very glad I bought my 2nd car from them.
Well gotta say upfront I hate the dealership experience. The whole thing is maddening. An insane way to buy things. Anyway, call to tell him what I wanted for my trade-in so we wouldn't have to argue over that. They did give me a good price on my trade-in. So I come in with an agreed price on the vehicle in the ad. They did not tell me it was a loaner vehicle with 1200 miles on it. Then they try this add-on thing for pinstriping and this and that. So I had to walk away for a day. This ... Read More Google - Sep 25, 2026
I never had my vehicle serviced here, but when I had my ford I was at the parts department a lot. (highly modified car needed parts often) They somehow always had the part in stock even though it was a 10 year old vehicle. Out of all the ford dealers in the area, they are the only ones who carried parts for it and I could get them in less than 10 minutes. Very convenient and friendly staff
We had a great experience at Pundmann Motor Company! They had the best inventory and a very courteous staff. No pressure sales, but informative and helpful from the time we arrived until we left with our new car.
Not pushy on customer, authentic answers, congenial and friendly atmosphere, willing to answer all questions even if seemingly aggressive by me, and very willing to negotiate final price.
Very friendly and accommodating. Kareem is the guy to see if you need a new car. He was so nice and walked me through all my options with no pressure. Michael in financing was equally as nice and took time to explain all my options. It was a good experience all the way around.
Been a customer many years but Quick Lane really came through for me recently when I found out last minute that the car I had purchased needed an emissions test that day, before I could get the license. I was in a panic. Quick Lane said come on over and I was done in less than an hour. They saved the day and my sanity!
Dylan Mancuso and Eric Oetjen had the vehicle ready when I got there, answered my questions and were amazing helping me get everything in order to purchase my Explorer. I actually enjoyed buying this car! Highly recommend both of them and this dealership.
Pundmann People really do care! Dealt with them 20 years ago when I bought my Fusion and they still follow the same protocol... Treat your customers right, like family. I worked with Steve Pundmann and from start to finish it was perfect. Had the vehicle waiting for me when I pulled up. Showed other options in the same price line to make sure my choice was perfect and it was. Loren in finance was amazing as well. He gave me a perfect layout of everything included, available options to add on and put it all together in a package that met ... Read More DealerRater - Sep 10, 2026
I came from a distance to look at a used vehicle, wasn't even a Ford. Was treated exceptionally well, never pushed or rushed on any step through the process. They worked to accommodate us and our schedule. The only downside is they are so far away from me. Thank you!
The company cane and did my camera recall in the driveway, he arrived early, was very polite and quick.
I had a fantastic experience with the entire team at Pundmann Ford! I got a 2026 ford escape and I love it. The entire process was smooth and enjoyable. They have a good variety of vehicles that are priced well and great warranty coverage. Special thanks to Will/Wilbur, he is an amazing sales dealer and made the process so easy. Very friendly and knowledgeable! Kudos to the finance department as well!
I recently bought a car here and it was overall a very easy experience. The salesman, Eddie, was great to work with and the finance manager, Loren, wasn't pushy about trying to upsell me on warranties or anything I didn't want. I would happily buy here again. Thank you guys!
Micheal Pundman was a great salesman. Took care of me on everything I needed. It was a great experience.
Amazing from beginning to end!!!!
Great people to work with
Came from out of state to buy the f150. Great communication,organized and professional experience.
I took my 2023 f150 here because the drive shaft slip yoke was binding (a common issue with this year and model) . The truck is still under factory warranty so it should have been covered. I told them exactly what the problem was and what needed to be done to fix it. It should have taken 15 minutes to fix. They had my truck for 8 hours, charged me over $300 and said "we dont think that's the problem but we dont know what the problem is and it will take hours of specialized diagnostic road testing with microphones to figure out ... Read More Google - Aug 27, 2026
Walking right into the dealership i was greeted by Eric and he helped me right away answered all questions I had and explained in detail about the vehicle. Everyone there we interacted with, including Eric, Tim and Jake, were great and extremely helpful.
My entire experience at Pundmann Ford was easy and pleasant. The entire staff especially my salesman Wil were great.
Eliot Starr at Pundmann Ford has been the best person to help us to buy a car or truck, I have ever known! Thanks! PS My wife said NO!
Great service and the entire team was professional and extremely helpful during the buying process.
Quick service w/o appointment and pleasant people. Best car buying experience ever.will come back
In 50 years if having vehicles serviced, this was my worst experience to date. My 2023 F-150 PB truck had a significant electrical glitch, I mentioned what I thought it could be when I took it in. The dealers so called "ace" technician. After a few weeks, he tried to tell me my X2 battery was not an AGM and that it was lead acid (duh). He argued with me and said he would not work on my vehicle unless they put a new battery in (based on the comments from a battery store manager, after I went to double ... Read More Google - Aug 3, 2026
Great experience working with Eric at Pundmann, very happy with my purchase and excited to get on the road!
My husband and I are from Southern Illinois, and our positive experience with Pundmann Ford began with a simple phone call. Eric Oetjen in sales answered my call, and because he was so friendly, knowledgeable, and helpful, we decided to leave another dealership in South County and make the drive to xx. Charles instead.
From the moment we walked into the clean, welcoming dealership, we knew we had made the right decision. Buying a vehicle can be stressful, but Eric and Michael, the outstanding finance manager, made the entire process smooth, straightforward, and stress-free. They were relaxed, professional, and never ... Read More DealerRater - Jul 25, 2026
Review
If I could leave 0 stars I would! Backstory: One year ago I had an engine recall on my Ford EcoSport. My dad’s friend towed my car from Illinois to Pundmann Ford because he’s sent a few of his students there for jobs and had a decent relationship with them. Upon the drop off of my vehicle, i got the contact info of the service advisor/ manager, Justin. They couldn’t give me an estimate on when it was going to be completed due to the parts being on back order. No problem, it’s a nationwide issue, ... Read More Google - Jul 25, 2026
Being a previous F-150 owner who strayed away to buy the new 2024 Lexus GX550 and realizing how disappointed I was, I went looking for a Ford dealer to work a trade and found Pundmann Ford. After placing a call to check on the availability of a 2024 Platinum I connected with salesman Eric Oetjen who schedule an appointment the next morning. We met, I test drove the new Platinum, Eric and his people worked a super deal for me and I left happy to be back in a new F-150. Pundmann Ford and Eric Oetjen were great to work with!
Very disappointed with our experience at Pundmann Ford St. Charles. We brought our truck to a Ford dealership expecting a thorough diagnosis and help finding the root cause of the issues we have been experiencing.
Our concern is that the diagnosis seemed to stop at the first confirmed code rather than investigating why the failure occurred. Our Ford f150-Raptor has been running poorly, has had intermittent check engine lights, and the FordPass app has been reporting multiple engine-related warnings. Instead of looking deeper into what may be causing the issue, we were told the catalytic converters had failed and ... Read More Google - Jul 20, 2026
Great experience. Very nice and helpful. This is our second explorer we bought from Pundmann
Good buying experience. Everyone was nice and helpful, I believe they tried to get me a good deal. Love the lifetime powertrain warranty
I was Disappointed with my purchase. I would have thought the vehicle would have been checked more thoroughly before being put for sale. I took the vehicle in for a "trip Check" 3 weeks after purchase. Gaskets are leaking (rear). I now have to pay $1700 for repairs. My experience was good with the people. However, since I bought "as is" feeling good about purchasing from a dealership. I would be remiss if I didn't express my disappointment.. If you are buying as is, don't be overly confident because it is from a dealership.
While Pundmann unfortunately didn't have my exact Maverick configuration in stock at the time I needed to purchase, I would have loved to purchase from Eric Oetjen had the timing aligned. He readily and thoroughly answered all my Maverick and Maverick-accessory related questions, was enormously helpful on my test drive, and searched tooth-and-nail to find my exact configuration. If you're shopping for a new Maverick or Ford in general in St. Charles or St. Louis County, I can't recommend working with him enough.
Service Department Sucks. They never take call when I ask to speak to a Service Advisor. The receptionist took my information on a Wednesday last week, VIN and my info to call me back. They never called me back. Its Monday I call again, same story as above. Never called back. I call back, she knows who I am now, surprised I was not called back. Tries to connect me, the service agent hung up right away. I called back again, same thing she parked me on hold only to be hung up on again. DONE WITH THEIR INCOMPETENCE. I ... Read More Google - Jun 30, 2026
I needed a replacement for my 2014 f150. after scanning the web for trucks I ran across this 2020 for sale at Pundmann Ford. after I sent an inquiry I received a e-mail right back. Mr. Dunnermann is quite knowledgeable about vehicles that he sells and I felt at ease with him. we made the deal. I'm happy with it. the finanacing was easy thanks to Jake, Mike and Loren.
Salesman listened to what I wanted, gave me a few choices that would work. Financing and Delivery went great.
Easy in, easy out, price was right. No high pressure sales tactics, finance manager was easy to get along with. Highly recommend the Pundmann Ford team!
They need to retrain on how todo an oil change. Bout a used truck and the drain plug I had to beat it loose with a hammer and the oil filter is so tight my filter wrench ripped it apart. Unacceptable to be spending money on a vehicle with incompetent mechanics who can’t do the basics.
BUYER BEWARE!! I purchased a 2025 Ford F250 for $55K with 20,000 miles on it from Jeremy and Chance. 1 week later I found that the radiator was cracked in half and damaged and the headlamp bracket was glued back together. When purchased I was given a car fax report that said the truck had minor front end damage. One would assume that a new truck that has been through a Ford dealer would be inspected properly and repaired back to like new condition before resale. Chance and Jeremy told me the truck was "functioning" and this is not Pundmann's ... Read More Google - May 28, 2026
They were very friendly and not aggressive on trying to sell you add ons and warranties.
Very happy with the way the deal went fast and satisfying. I recommend to other to buy from you.
The worst dealer you have ever seen! Needed a part for my suv parts guy didn't want to come outside and look at the part I needed because it was raining. Never go here!!!!!!!!!!!
If I could leave a negative review, I would. My 2020 EcoSport had a recall for the engine. I took it to Pundmann Ford to have this taken care of and pick up a rental car, which is what the recall form from Ford said was to happen. Pundmann has had my car for over 2 months and keep telling me that they cannot give me a rental car until one of their service people diagnoses the issue (which is also not what the recall paperwork sent to me said would happen). I have been without the use of this car for ... Read More Google - Apr 22, 2026
We chose to visit Pundmann to look at a 2018 Ford Escape to replace my mom’s 2017 Escape. She loves her existing car but we need an additional vehicle in the household. She had a pleasant experience with Pundmann years ago when testing cars for a company vehicle so when she saw they had a car that met her requirements, she was ready to go. She made an appointment with Kevin on 4/18/26 at 10 am. We went to the dealership but mistakenly went to the “new car” side and were directed to another entrance to see used cars. We arrived early (9:45-ish) ... Read More Google - Apr 18, 2026
No service of your car should be done in this company if you care about your wallet! Called to make appointment for my first maintenance service for a new car I bought months ago. I know I have a new car packages to pay for the maintenance but not sure which Ford dealer will accept. So I went over my car details (when and where I bought it) with the gentleman who was helping me with appointment. I also made sure to ask if this service is free of charge since I have a new car package. He paused for 30... Read More Google - Apr 17, 2026
3 1/2 weeks to replace a new battery under factory coverage. No loaner, no rental. Communication was non existent! Also took it upon themselves to finish a recall, never mentioned or asked me about it. This is hands down the worse experience I had had with any dealership.
12 recalls on my new vehicle and no solutions to fix them. Pitiful service and poor communication. Last recall was a fire under the hood!
I have never been more dissatisfied with a customer service experience in my life. I called today and spoke with someone in the service department who acted like I was inconveniencing them by explaining what could have been an urgent service emergency. Upon his directive, I brought it up to be looked at. The service advisor that checked me in was so unbelievably rude, never explained anything to me, and then was even ruder when I asked a question after he demanded my keys and did not tell me what the process was going to be, how long it would ... Read More Google - Mar 27, 2026
My service with pundmann mobile van service SUCKED.
Kelsey was a great help and her service dept. I was stranded in a parking lot. Was getting the run around from anther dealership Pundmann. Purchasing my vehicle from a ford lincoln dealership originally I am allowed according to my warranty agreement have my vehicle towed to any Ford dealership. Because I did not purchase my car at Pundmann Shawn Hill was completely useless in wanting to help me. Do you have an appt? No! I broke down and according to Ford I can be towed to the nearest dealership. Well we have a wait of many weeks. I said ... Read More Google - Mar 20, 2026
The people are very nice! My only complaint is that my vehicle is very new. And with this not being my first new vehicle, I was very disappointed with the oil change I received as my garage floor had multiple fresh oil drips and that infuriated me because of the sloppiness of my oil change. I will be requesting that the technician that worked on my vehicle will not work on it again.
I had the best experience ever at Pundmann Motor Company. From the moment I walked in, I could feel the difference. It’s a true family‑run business, and they treat you like you’re part of that family. Everyone was warm, honest, patient, and incredibly helpful throughout the entire process of purchasing my truck. There was absolutely no pressure—unlike most dealerships, they never try to push you into something you don’t want. Instead, they take the time to listen and personalize everything to your wants and needs.
On top of that, I’ve had nothing but excellent ... Read More DealerRater - Mar 17, 2026